Privacy Policy

In compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (hereinafter, the GDPR), and with Spanish Organic Law 3/2018 of 5 December on the Protection of Personal Data and the guarantee of digital rights (LOPDGDD), we inform you of the following:

1. Data controller

2. Purposes of processing

At Roilab Intelligence we process the personal data you provide for the following purposes:

• Handling enquiries and contact: responding to requests for information sent through the contact form, by email or by phone.
• Provision of services: managing the contractual relationship arising from the engagement of our digital marketing, SEO, web design, web development, analytics and advertising services.
• Commercial communications: informing you about our services, news and content of interest, provided that you have given express consent or a prior relationship exists.
• Website analysis and improvement: analysing the use of our website on an anonymous basis in order to improve your browsing experience.
• Compliance with legal obligations: meeting tax, accounting and administrative obligations.

3. Legal basis for processing

The legal basis for processing your data is:

• Consent of the data subject (art. 6.1.a GDPR): when completing and submitting the contact form or subscribing to commercial communications.
• Performance of a contract (art. 6.1.b GDPR): where processing is necessary for the provision of the contracted services.
• Legitimate interest (art. 6.1.f GDPR): for statistical analysis and the continuous improvement of our services and website.
• Compliance with a legal obligation (art. 6.1.c GDPR): to meet tax and administrative obligations.

4. Recipients of the data

Your personal data may be disclosed to:

• Public authorities: where required by legal obligation.
• Technology service providers: acting as data processors, with whom the corresponding data processing agreements have been signed. These include:
  • Google LLC (Google Analytics, Google Ads): web analytics and advertising. Data transferred to the United States under the EU-US Data Privacy Framework.
  • Web hosting provider (server located in the EU).
  • Email service provider.

No data will be transferred to third parties other than the legal obligations indicated above or the data processors mentioned.

5. International transfers

Some of our providers may be located outside the European Economic Area (EEA). In those cases, we ensure that appropriate safeguards are in place, such as the EU-US Data Privacy Framework, standard contractual clauses approved by the European Commission, or adequacy decisions.

6. Retention period

Personal data will be retained for as long as necessary to fulfil the purpose for which it was collected and to determine any liabilities that may arise:

• Contact data: for as long as the commercial relationship is maintained or until you request its deletion.
• Contractual data: for the duration of the contract and the applicable statutory limitation periods (generally 5 years).
• Tax data: 4 years, in accordance with Spanish tax legislation.
• Web analytics data: 14 months (the default Google Analytics 4 setting).

7. Your rights

You have the right to:

• Access: find out what personal data we are processing.
• Rectification: request the correction of inaccurate or incomplete data.
• Erasure: request the deletion of your data when it is no longer necessary for the purpose.
• Restriction of processing: request that the use of your data be restricted in certain circumstances.
• Portability: receive your data in a structured, commonly used and machine-readable format.
• Objection: object to the processing of your data, including profiling.
• Withdrawal of consent: withdraw consent at any time, without affecting the lawfulness of processing carried out beforehand.

To exercise any of these rights, you can contact us at info@roilab.es, stating your identity and the right you wish to exercise. We will respond within a maximum of 30 days.

You also have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD) if you consider that the processing of your data does not comply with current legislation: www.aepd.es.

8. Data relating to minors

This website is not directed at children under 14 years of age. Roilab Intelligence does not knowingly collect data from children of that age. If we detect that data has been collected from a minor without the consent of their legal guardian, we will delete it immediately.

9. Security measures

We have adopted the technical and organisational measures necessary to guarantee the security and integrity of personal data and to prevent its alteration, loss, unauthorised processing or access, in accordance with the GDPR. These measures include:

• SSL/TLS encryption on all communications.
• Restricted access to personal data by authorised personnel only.
• Regular backups.
• Review and updating of security measures.

10. Changes to this policy

Roilab Intelligence reserves the right to amend this Privacy Policy at any time in order to adapt it to legislative developments or changes in our practices. We recommend reviewing this page periodically. The date of the last update is shown at the beginning of the document.

11. Cookie policy

For detailed information about the cookies used on this website, please see our Cookie Policy.